Quality of Care

Your family deserves the best when it comes to in-home care. Our highly trained CAREGivers devoutly adhere to our quality standards. Like you, they want only the best for seniors.

Quality Standards We Measure

Home Instead, Inc. and the Home Instead Senior Care franchise network demonstrate commitment to quality care through our proprietary PEAQ program, "Pursuing Excellence by Advancing Quality". Through a partnership with J.D. Power, CAREGivers and clients are routinely surveyed to ensure consistent delivery of high quality service.

We routinely strive to exceed expectations in these three categories:

  • Services Provided. Clients wish to choose from a variety of service options, and Home Instead Senior Care of Rochester, MN offers services that range from companionship to advanced caregiving. We offer you the maximum number of caregiving choices.

  • Fees. We pride ourselves on delivering high quality caregiving at an affordable rate. In fact, our range of service offerings make it possible to provide care within almost any budget.

  • Service Set-up. We make it easy to get started. Schedule a no-obligation in-home consultation to learn which service offerings might be right for your loved one. It's easy and convenient.

Proprietary Program: Pursuing Excellence by Advancing Quality

We love our CAREGivers. These devoted folks share a deep passion for delivering top-notch home care to your family. However, when you bring a stranger into your home you want more than someone who's kindhearted. You are trusting this individual with your loved one's safety and well-being, and we understand that. Here's how we make sure each of our CAREGivers exemplifies our values of compassion, trust and expertise.

Just as we pioneered home care training, we also have developed an industry leading quality improvement program. PEAQ represents our commitment to consistent improvement in all areas of in-home care delivery and client satisfaction.

From beginning to end, we work to ensure we exceed your expectations for high-quality elder care. Call us today to learn more.